Frequently Asked Questions
Everything you need to know about your clean beauty journey.
Are PÜR products cruelty-free?
Yes, we are committed to being 100% cruelty-free. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
What does 'Clean Beauty' mean at PÜR?
Our formulas are formulated without parabens, gluten, talc, mineral oil, and petrolatum. We focus on high-performance skincare-infused ingredients that are kind to your skin and the environment.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your order status by logging into your account on our website.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your products within 30 days of purchase for a full refund, excluding original shipping fees.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to more international destinations in the near future.
How do I find the right foundation shade?
We offer a digital Shade Finder tool on our product pages. If you need further assistance, you can contact our beauty experts with a photo of yourself in natural lighting for a personalized recommendation.